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Returns and refunds

Uuni offers a 30 day return policy. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We cannot accept returns of gift cards.

To initiate a return, please email us on support@uuni.net with your order number.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

There are certain situations where only partial refunds are granted. This may occur for any item not in its original condition, damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery.

Late or missing refunds
If you haven’t received a refund yet, please check your bank account or contact your credit card company or bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact support@uuni.net

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gift refunds 
Returned gifts will be refunded to the original purchaser. Please make sure the unwanted gift item is in it's unopened and it it's original packaging.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@uuni.net

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We are not liable for products sent to us that go missing in the post. Please use a tracked service.